Work must be carried out in compliance with the relevant regulations, standards and codes of practice, including Australian and International Dangerous Goods Codes.

Work is under general guidance on progress and outcomes of work. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes within workplace policy and procedures.

A range of opportunities may be used to develop the work area and to support the development of work systems, innovative strategies to deal with contingencies and to encourage the achievement of the workplace's goals and key performance objectives by the work area and the individuals and teams within it.

The unit generally applies to those with responsibility for resource coordination and allocation and provides leadership of others individually or in teams.

ELEMENT

PERFORMANCE CRITERIA

1Plan efficient export logistics

1.1 Australian and international codes and regulations and workplace policies for export logistics are identified

1.2 Consignment loads are evaluated in terms of critical parameters and customer instructions

1.3 Capacity and capability of different local and overseas transport modes available to the organisation are assessed against proposed logistics tasks

1.4 Preliminary schedules are matched against operational capacity and capability of available transport systems, equipment and staff

1.5 Export logistics are planned for efficient and effective delivery and load handling in accordance with relevant regulatory and workplace procedures, taking into account key requirements

1.6 Strategies to address identified deficiencies in operational capability and availability are undertaken in accordance with workplace procedures

2Develop contingency management strategy

2.1 Quality standards and procedures for export logistics processes are confirmed and/or updated in accordance with workplace procedures

2.2 The nature, extent and impact of potential issues or incidents in the planned export logistics are assessed

2.3 Contingency management strategies for identified issues/incidents are established and evaluated including reference to previous scenarios of similar nature

2.4 Implementation procedures, including resource and infrastructure support, are documented and continually upgraded in regard to established quality standards and any changes in both the Australian and the international operating environments

3Produce operation schedules for export logistics

3.1 Local and overseas transportation modes, times and routes are established to maximise effective and efficient operations

3.2 Resources are arranged in association with relevant Australian and overseas personnel to meet the operational schedules

3.3 Australian and international regulatory requirements, codes of practice and workplace procedures are identified and accounted for in operational schedule

3.4 Tracking procedures are applied to consignment(s) using relevant technology and systems in accordance with workplace procedures

3.5 Schedule is consolidated and forwarded to appropriate personnel

3.6 Schedule is stored in accordance with workplace procedures

4Monitor and coordinate systems for export logistics

4.1 Export logistics are monitored against identified quality standards, planned processes, and compliance with Australian and international regulatory requirements

4.2 Non-compliance with quality standards, planned processes or regulatory requirements is identified and appropriate action is initiated to report and rectify any identified problems

4.3 Customer satisfaction with export logistics operations is monitored using appropriate methods

4.4 Customer concerns and suggestions for service improvements are acted upon in accordance with workplace procedures

4.5 Reports and other required documentation related to export logistics are completed and referred to relevant personnel in accordance with workplace procedures

4.6 Any changes in Australian and international regulations and codes of practice relevant to export logistics are monitored, identified and appropriate action is initiated to ensure ongoing compliance of export logistics processes and systems

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant OH&S and environmental protection procedures and regulations

Workplace procedures for the planning and management of export logistics

Problems that may occur during the planning and management of export logistics and action that can be taken to resolve or report the problems

Focus of operation of export logistics systems, resources, management and workplace operating systems

Local and overseas transport and equipment applications, capacities, configurations, safety hazards and control mechanisms

Australian and international regulatory, permit and licence requirements relevant to export logistics

Application of relevant Australian and international standards and associated certification requirements

Business policies and plans including procedures for outsourcing components of operations and engaging additional resources

Workplace policies including issue resolution and grievance procedures

Resource availability including the competencies of individuals in the team/group

Workplace documentation procedures relevant to export logistics

Required skills:

Communicate effectively with others when planning and managing export logistics

Read and interpret instructions, procedures, information and signs relevant to the planning and management of export logistics

Prioritise work and coordinate self and others in relation to export logistics activities

Complete documentation related to the planning and management of export logistics

Provide leadership and work collaboratively with others when planning and managing export logistics

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Implement contingency plans for unanticipated situations that may arise when planning and managing export logistics

Monitor work activities in terms of planned schedule

Modify activities to cater for variations in workplace contexts and environment

Select and apply appropriate application of technology, information and communication systems and procedures

Adapt to differences in systems and equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be undertaken:

in various work environments in the sections of the warehousing, storage, transport and distribution industries involved in export logistics

Customers may be:

internal or external

The workplace environment may involve:

twenty-four hour operation

single and multi-site locations

large, medium and small workplaces

Critical parameters for the evaluation of consignment loads may include but are not limited to:

type, capacity, compatibility and capability of load

agreed delivery times and destination

pick-up and drop-off points

waiting, loading and unloading times

agreed cost structure

Key requirements for the planning of transport logistics may include but are not limited to:

collection and distribution destination

transport duration times

type and compatibility of load

transport mode(s) and capacity

bond and customs requirements

return freight

fatigue management

use of designated routes

Strategies to address identified deficiencies in operational capability and availability may include but are not limited to:

re-negotiation of collection and/or delivery times

alternate transport mode(s)

outsourcing components of operation

Consignments may be:

palletised

containerised

packaged or loose

in gas, liquid or solid form

Transport may be:

single or multi-modal

Modes of transport for export may include:

road and rail locally as well as either air or sea, and both local and overseas couriers

Calculation of transport duration times includes:

travelling, loading, unloading, change-over and standing times and with due regard to varying transit condition and environments (i.e. local and overseas road, sea and weather conditions, traffic flows, government regulations)

Transport may involve:

the use of designated routes

Requirements for work may include:

site restrictions and procedures

use of safety and personal protective equipment

systems and facilities for export logistics

specialised lifting and/or handling equipment

incident/accident breakdown procedures

additional gear and equipment

noise restrictions

hours of operation Australian and overseas contacts

authorities and permits

communications/computing equipment

Hazard management is:

consistent with the principle of hierarchy of control with elimination, substitution, isolation and engineering control measures being selected before safe working practices and personal protective equipment

Consultative processes may involve:

employees, supervisors and managers

international and domestic agents, suppliers and current or potential clients

relevant authorities, government departments and institutions

representatives of other enterprises and organisations involved in export logistics

industrial relations and OH&S specialists

other professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Communication in the work area may include:

phone

electronic data interchange (EDI)

fax

email

internet

RF communications

bar code readers

oral, aural or signed communications

Information/documentation may include:

Australian and international codes of practice and regulations relevant to export logistics including bond and customs requirements

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the ADG and IDG Code

workplace operating procedures and policies relevant to export logistics

supplier and/or client instructions

agents advice on available transport options, timetables, schedules and issues

manufacturers specifications for equipment and goods

suppliers advice for the handling, transport and storage of goods and materials

material safety data sheets

dangerous goods documentation where applicable including dangerous goods declarations

relevant Australian and international standards, criteria and certification requirements

information accessed through communications/computer technology and equipment, and verbal or signed communications

quality assurance standards and procedures

emergency procedures

relevant competency standards and training materials

QA plans, data and document control

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable regulations and legislation may include:

Australian and international codes and regulations relevant to export logistics

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

Australian and International Dangerous Goods Codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

relevant Australian and international standards and certification requirements

licence, patent or copyright arrangements

transport licence/permit requirements

export/import/quarantine/bond requirements

Marine/Aviation Orders

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

workers compensation regulations

equal opportunity, equal employment opportunity and affirmative action legislation

This unit contains employability skills.